Privacy Policy

Introduction

This Privacy Policy is published by jd8e (referred to as "jd8e", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://jd8e.cam (the "Platform"). jd8e is an English-language platform designed specifically for adult players, with a particular focus on serving players based in Malaysia.

This Privacy Policy explains in detail how jd8e collects, processes, stores, shares, and protects your personal data when you visit, register on, or otherwise interact with the Platform. It also describes the rights available to you in relation to your personal data and the mechanisms by which you can exercise those rights.

By accessing or using the jd8e Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you must discontinue your use of the Platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the jd8e Platform. In the event of any inconsistency between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, or one or more factors specific to the physical, economic, or social identity of that person.
• "Data Controller" — jd8e, in its capacity as the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" — Any third party engaged by jd8e to process personal data on its behalf and under its instructions.
• "Processing" — Any operation or set of operations performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, and deletion.
• "User" or "Player" — Any individual who accesses, registers on, or uses the jd8e Platform.
• "KYC" — Know Your Customer. The identity and address verification process required under our compliance obligations.
• "Cookies" — Small text files placed on your device by the Platform to store session information, preferences, and usage data.

Data We Collect

jd8e collects the following categories of personal data from users of the Platform:

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where strictly necessary for regulatory compliance or responsible gambling purposes, and only with your explicit consent where required by law.

How We Collect Your Data

jd8e collects your personal data through the following methods:

• Direct provision by you: When you register an account, complete KYC verification, make deposits or withdrawals using Malaysian payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong), contact our support team, or update your account settings.
• Automated collection: When you access and use the Platform, our servers automatically collect technical and usage data through server logs, session tracking, and browser-based technologies including cookies and local storage.
• Third-party payment processors: When you process a transaction through a Malaysian payment gateway (such as FPX or DuitNow), the payment processor may share transaction confirmation data with jd8e for the purpose of crediting your account.
• Identity verification services: During KYC processing, jd8e may use third-party identity verification service providers to cross-reference the documents you submit against official records. These providers operate under data processing agreements with jd8e.
• Anti-fraud and AML screening tools: Transaction and behavioural data may be processed through automated systems designed to detect and prevent money laundering, fraud, and other financial crimes.

Legal Basis for Processing

jd8e processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — including account registration, payment processing, KYC verification, and withdrawal processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations, counter-terrorism financing (CTF) measures, and record-keeping requirements imposed by our licensing jurisdiction.
• Legitimate interests: Processing carried out for jd8e's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, product improvement, and responsible gambling monitoring.
• Consent: Processing carried out based on your explicit consent, such as sending you optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

How We Use Your Data

jd8e uses your personal data for the following purposes:

• To create, manage, and maintain your jd8e account
• To verify your identity and age (minimum 21 years) in accordance with our KYC obligations
• To process deposits and withdrawals via your selected Malaysian payment method
• To detect, investigate, and prevent fraud money laundering, and other illegal activities
• To provide customer support through live chat and email at [email protected]
• To operate and improve the Platform, including game performance, payment flow optimisation, and feature development
• To administer bonuses, promotions, the VIP loyalty program, birthday rewards, and referal schemes
• To monitor for responsible gambling indicators and to implement player protection tools where appropriate
• To send you account-related communications including transaction confirmations, security alerts, and policy updates
• To send you optional promotional communications, where you have provided consent to receive them
• To comply with applicable legal and regulatory reporting obligations

Data Sharing & Disclosure

jd8e may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and e-wallet operators: Malaysian payment service providers including FPX, DuitNow, and the operators of Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — solely to the extent required to process your transactions.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify documents submitted during the KYC process. These providers are contractually bound to process your data only for verification purposes.
• Fraud prevention and security services: Specialist providers engaged to detect and prevent fraudulent activity, unauthorised access, and financial crime on the Platform.
• Game content providers: Game studios and technology providers who power games available on jd8e may receive limited technical data (such as session tokens) for the purpose of delivering game functionality. They do not receive your identity or financial data.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, jd8e may disclose your personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Legal, compliance, and financial advisers engaged by jd8e, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of jd8e's business, your data may be transferred to the successor entity, subject to equivalent data protection standards.

Data Retention

jd8e retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle:

• Active accounts: Personal data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in order to comply with AML record-keeping obligations.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, in accordance with applicable AML/CTF regulatory requirements.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years following the transaction date.
• Support communications: Live chat logs and email correspondence are retained for a minimum of two (2) years.
• Marketing consent records: Records of your marketing communication preferences are retained until you withdraw your consent or for three (3) years of inactivity, whichever occurs first.

Where retention beyond the periods above is required to resolve a dispute, fulfil a legal obligation, or enforce our Terms & Conditions, we will retain the relevant data until that matter is resolved.

Data Security

jd8e implements a layered approach to data security, applying technical and organisational measures appropriate to the risk level of the data being protected. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jd8e Platform
• Encrypted storage of sensitive personal and financial data at rest
• Two-factor authentication (2FA) available for all player accounts and mandatory for administrative system access
• Access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Incident response procedures to detect, contain, and notify affected parties of any data breach in a timely manner

Notwithstanding the above, no method of data transmission over the internet or electronic storage system is completely secure. While jd8e takes every reasonable precaution, we cannot guarantee absolute security of your data. You use the Platform at your own risk and are responsible for maintaining the security of your own account credentials.

In the event of a data breach that is likely to result in a high risk to your rights, jd8e will notify affected individuals without undue delay in accordance with applicable legal obligations.

Cookies & Tracking Technologies

jd8e uses cookies and similar tracking technologies to operate the Platform effectively and to improve user experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security. These cannot be disabled without materially affecting Platform functionality.
• Functional Cookies: Store your preferences such as language settings and responsible gambling tool configurations to provide a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate and interact with the Platform. This data is used to identify areas for improvement and to optimise the player experience.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jd8e Platform. jd8e does not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising.

International Data Transfers

jd8e operates under international licensing and may store or process your personal data on servers located outside of Malaysia. Where personal data is transferred to countries that may not provide a level of data protection equivalent to that in your home jurisdiction, jd8e ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors that include standard contractual clauses for data protection
• Ensuring that any jurisdiction to which data is transferred maintains adequate technical and organisational security standards
• Restricting data transfers to what is strictly necessary for the purposes described in this Policy

By registering an account on jd8e, you acknowledge and consent to the international transfer of your personal data as described in this section.

Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by jd8e: